Shipping, Warranty, and Return Policy

Shipping Policy:           

All packages are shipped via FEDEX ground services.  Please allow 3 to 5 days for delivery.  All orders of less than $100.00 will have an $ 8.95 handling fee.  All orders above $ 100.00 will have no handling fee.  All product pricing includes freight to 48 continuous states (call for Alaska, Hawaii, and Islands).

Residential deliveries for large items (above ground pools, tanning beds, spas, billiard tables, bulk chemicals, etc.) will arrive via freight carrier.  Your residence or business must be accessible by tractor trailer.  All freight charges are prepaid by Pool and Spa Factory Direct.com.  You will not have any additional freight charges to pay at time of delivery.  Freight charges are for the transport of goods to your curbside.  The Freight Company is NOT responsible for unloading the truck or moving your product to your residence.  It is the CUSTOMER RESPONSIBILITY to unload the truck and move product to your desired location.  The freight company will call to make an appointment before making your delivery.  You will need 2 to 6 people to unload your freight depending on the item ordered.  Lift gate service is available for a fee of $75.00 ordered at time of purchase.  Once your products have been unloaded, inspect all packages for signs of damaged or pieces missing.  If there is any damage or pieces missing, then note on drivers delivery receipt.  If all packages are received in good condition and quantity, then sign the driver’s delivery receipt.  The driver will help you fill out the delivery receipt.  The original copy will be kept by the driver and a copy will be given to you.  Any missing or incorrect items must be reported within 10 calendar days from delivery date.  It is the buyer’s responsibility to inspect product and make sure nothing is missing or damaged.  If any item is missing or damaged, then replacement parts will be sent FEDEX ground services or freight carrier (whichever is applicable). 

Return Policy:              

Returns will be accepted up to 10 calendar days after the buyer signs for delivery.  The buyer must arrange shipping back to Pool and Spa Factory Direct.com and pay all applicable shipping charges to and from Pool and Spa Factory Direct.com.  All returned merchandise is subject to a 15-25% restocking fee due to depreciation.  The customer must call first before returning product to obtain a Return Authorization number (RA#).

Warranty Policy:

Warranties are provided via the product manufacturer.  Warranty paperwork is included with each product.  Please remove and file warranty paperwork for future reference.